New LehmanQ Scheduling System


The IT and Student Affairs Divisions have implemented a new appointment scheduling/queue management system called LehmanQ. The purpose of this system is to reduce student wait times in lines at the Financial Aid office and the IT Help Desk, located in Carman Hall. Students are able to join virtual queues online via their mobile phones or at an on-site kiosk. The system alerts students about the status of their position in the queue and sends reminders before designated appointment times. Student surveys reveal high rates of satisfaction, an indication that the new system has saved time. Over the next semester, this system will be extended to other areas of the campus, including the Admissions and Bursar’s offices. Please see http://www.lehman.edu/itr/lehmanq for more information.