IT Help Desk: A Story of Enduring Service


As the semesters change, the IT Help Desk remains an enduring center for customer service excellence. The new virtual appointment scheduling system, LehmanQ, includes a brief survey for students after service is completed. The single question survey asks “Would you would recommend the IT Help Desk to a friend.”  The overwhelming majority of respondents, ninety percent, stated YES, they would strongly or very strongly recommend the Help Desk! Congratulations and thanks to Maria Garcia, Diane Morgante, Jose Torres, John Dono, and all Help Desk staff for their outstanding customer service performance!