IT Matters: Apple and Mobile Device Support Winter 2015


Microsoft Office Apps: Now Free for Apple and Android Devices

Microsoft has announced that mobile apps for Office, Word, Excel, and PowerPoint are available at no cost for Apple and Android devices. You can download these tools from the Apple App Store or the Google Play Store. At launch, you may be asked to set up a Microsoft account. Once completed, the apps are functional and you do not need to purchase an Office 365 subscription. Note: Students now have access to five free downloads of the complete Microsoft Office suite at no cost.

IT Launches Casper Suite to Manage Apple and Android Devices

Casper is a software suite used widely by colleges and universities that enables IT departments to better manage, maintain, and troubleshoot Apple computers and mobile devices. The suite facilitates inventory management and keeps computers up-to-date so students, faculty, and staff can advance their work. The tool is being rolled out this semester on Macs in labs, classrooms, teacher podiums, and on laptop carts.

In the next phase of implementation, IT will enroll Macs as well as Apple and Android tablets and smartphones issued by the College. In the event a device is lost or stolen, the software can facilitate a remote lock or wipe to reduce the potential loss of data. For more information about the Casper Suite, please see http://www.jamfsoftware.com.

Upgrading to Yosemite

The IT Division has been testing Apple’s latest operating system, known as Yosemite. While most applications used by Lehman College faculty and staff work with Yosemite, the University’s anti-virus and encryption vendor will release an upgrade at the end of February. The IT Division will test the software and then advise the Lehman community when upgrades to Yosemite can be safely completed.

When to Upgrade Software for your Device?

There are a number of best practices that are recommended before installing operating system upgrades. When upgrades from any software company are first released, we suggest that you do not immediately apply them on College devices. The first versions can have bugs that are typically corrected in subsequent releases. In addition, some College software may not be compatible with the updates. The IT Division tests new operating systems with commonly used applications and will advise when it is OK to apply upgrades. It is also important to check if your specific hardware can effectively use the upgrade. Sometimes performance can degrade if devices do not have enough RAM memory or hard drive space.

If you need assistance with any of items in this newsletter, please contact the Help Desk at (718) 960-1111 or via email at help.desk@lehman.cuny.edu.

Making IT Work for You!


Welcome to the Fall edition of the Information Technology Division Newsletter.

In this edition of the IT Newsletter we are pleased to provide an overview of some new services available to the Lehman community:

Students: You will soon have a new way to login with just one password to all the applications you use every day. Called Lehman OneAccess, this single-sign-on tool just needs your Lehman username and password to access Blackboard, CUNYfirst, StudentConnect, email and much more! Look for more information soon.

Faculty: Tired of being tethered to the computer when you present to your class? Participate in our trial of DisplayNote, a new tool that allows you to present wirelessly using an iPad or Android device. You can mirror your screen to every student device and students can view your slides and collaborate in real-time. To learn more, contact Steve Castellano at 718-960-8658.

Lehman One Access


Lehman One AccessStudents: You will soon have a new way to login with just one password to all the applications you use every day. Called Lehman OneAccess, this single-sign-on tool just needs your Lehman username and password to access Blackboard, CUNYfirst, StudentConnect, email and much more! Look for more information soon.

New IT Website


We are proud to launch a new version of the IT website at lehman.edu/ITR. We hope you find the site easy to navigate and focused on the tech needs of students, faculty and staff. Included is the ability to submit an on-line service request, access to our catalogue of services, and a new feature that provides IT service metrics.

Tech Fee


The process has started for submitting Student Technology Fee Funding Proposals for the 2015/16 academic year. Students, faculty and staff are invited to develop proposals (and budgets) and submit to Department Chairs & Directors by December 1, 2014. For more information, please contact Brian Ribeiro, at 718-960-8509.

Student Office 365 Upgrade


Students can look forward to a variety of new Office 365 features in coming soon. Please check your Lehman email once every day as it’s the main way that CUNY and Lehman communicate with you. Soon students will have 1 TB of storage in OneDrive for documents, photos, video and more. You can access OneDrive on any device at any time. In addition, students will soon be able to download MS Office (Word, PowerPoint, Excel) for free on up to five PCs or Macs.

Mobile Printing in the IT Center & Library


With Mobile Printing, students can launch a print job from any device remotely and retrieve the documents from designated printers located in the IT Center in Carman Hall or in the Library. Sign-up and create an account to use the service! Please speak to a Help Desk staff member for more information or visit http://www.lehman.edu/itr/documents/mobile-printing-instructions.pdf

Course Schedules and Grades now on ‘Student Connect’


Last year, we announced the launch of Lehman’s new student portal, StudentConnect, a one-stop shop for current Lehman students. A great new feature is that your individual schedule and grades are now available in StudentConnect. The information coms from CUNYfirst and there is a one-day lag, so any course (or other) change in CUNYfirst will be reflected in StudentConnect the next day.

Blackboard Upgrade


Changes are coming to CUNY Blackboard in early 2015! Your new Blackboard will add some useful features including: Student Preview, An updated SafeAssign, Test Enhancements and Grade Center Improvements. The upgrade will also include Blackboard e-Portfolio and enhancements to Blackboard Collaborate, a videoconference tool.

Did you know…?


tn-9Beware of Phishing! Protect your information and don’t click on suspicious links. Lehman will never send an email asking you to click a link to change your password. An email saying your account is suspended or needs to be verified is likely fraudulent.







Password ManagerThe Password Manager is your key to recovering an expired or forgotten Lehman password. You can find the Password Manager at the top of the Lehman home page under “Login.” The Password manager was recently upgraded to provide additional security features.






Password ManagerLehman and CUNYfirst passwords now expire every 180 days (up from 90 days).









Lehman Help DeskThe Lehman Help Desk has had more than 14,000 student visits to the IT Center and the Library since May 1, 2014. Top issues: password resets, Wi-Fi, and email. Find more IT metrics on the new IT website.