Introduction from the Vice President


Ronald Bergmann Headshot2

Welcome to the Spring 2014 edition of the Lehman College IT Newsletter. The Information Technology Division is pleased to introduce a number of new initiatives, described below. Chief among them is a new Lehman Connect site that includes all things IT. Here, you’ll find the 2014/15 IT Roadmap, the new IT Service Catalog, computer hardware pricing info, IT workshop schedules, and IT and Blackboard support information. We are also introducing an exciting new online portal to submit IT Help Desk service requests – the portal will allow you to view the status of a previous request, as well.

To obtain your input on the future directions for technology at Lehman, we’d appreciate if you would take a few minutes to provide your ideas. We are using an innovative Princeton University social data collection research project called All Our Ideas. Please click here to provide your input on how to enhance IT services at Lehman and view the ideas of colleagues. The survey will remain active until April 25, 2014.

As we enjoy the return of spring weather to our campus, we send warm wishes to our friend and colleague, Joseph Middleton, who retires from Lehman after many years of distinguished service to the College community.

Ron Bergmann
VP for Information Technology/CIO

Joe Middleton is Retiring:


Joseph Middleton 1After 28 years of dedicated service to Lehman College, Joseph Middleton is retiring at the end of March. Mr. Middleton is Director of IT Resources and is responsible for helping to make IT at Lehman what it is today. Over 100 faculty and staff joined a March 6th luncheon to wish Joe well and recognize his many accomplishments.

Spring Professional Development Workshops:


The Division of Information Technology is pleased to announce the remaining Spring 2014 professional development workshops. To register, please use our new online registration tool here. New to the workshop schedule are classes for those making the transition from Windows XP to Windows 7.

New Help Desk Self-Service Portal:


The IT Help Desk is committed to ensuring user satisfaction and faster technology resolution rates. To improve how we address your IT service requests, we have enhanced the Track-IT Help Desk tool with an exciting new self-service feature. You can now submit an IT Service Request request online, check the status of a previously submitted request, and search a knowledge base for solutions to common issues. To access the new IT Service Request portal, login to Lehman Connect, and go to the new Information Technology section.

In addition, look for a new Media Technology Reservation section coming soon. This online tool will allow you to reserve equipment for your class, including, laptops, video cameras, and more from Media Technology Services.

Windows XP Upgrade:


In early April, Microsoft is discontinuing support for an older flagship operating system, Windows XP. The IT Division is working campus-wide to upgrade many of Lehman’s older computers that are using XP. In most cases, we will upgrade users to Windows 7. Our goal in this upgrade is to preserve your files and system preferences. In some cases, we will be upgrading computers and using our new virtual desktop technology. Thank you for your cooperation during the upgrade. If you have any questions, please contact the Help Desk. For a Windows 7 guide, click here.

IT Service Catalog:


The IT Division is proud to announce the availability of a new and growing Service Catalog that is now available on Lehman Connect. Have you wanted to learn more about IT and how to request a service? The catalog will help with a description of the service, hours of availability, who to contact, and costs, if any.

A great new feature of the Service Catalog is a description of recommended standard desktop, notebook and tablet computers, along with current New York State pricing. This new feature will make it easier when campus offices purchase new computers.

Bronx Information Portal:


Have you ever tried to find information about the Bronx all in one place? The Bronx Information Portal was created to enable students, faculty, and the public to participate in the community by facilitating inquiry, exploration, and the development of creative applications. The site can foster a “digital public square” that enriches both classroom experiences and, Service Learning initiatives. The site, at www.bronx.lehman.cuny.edu brings together information about health, population, education, urban sustainability, and other Bronx-related data from New York’s Open Data site. Where possible, the site is updated daily and users can download and mash-up data sets. Give it a try!

The Future of Innovation at Lehman:


Help envision the future use of technology at Lehman. Let us know if you are interested in being part of an EdTech Working Group. The group will explore new technologies and how they apply to Lehman. We’ll consider having Tech Days, student tech competitions and ways that we can co-create innovate applications. For more information, contact Ron Bergmann, VP for Technology and Chief Information Officer, at ronald.bergmann@lehman.cuny.edu.


For assistance with all things technology, contact the Help Desk via Lehman Connect.

Do you like the format of this newsletter and want to use a similar template for your office or department? Contact David Stevens, Lehman’s Director of Web Services for more information at david.stevens@lehman.cuny.edu.