IT Matters Spring Semester 2016 Update

Information Technology: Deliver, Lead, InnovateThe Information Technology Division works in partnership with college offices to drive technology innovation across Lehman’s campus. We have lots of exciting announcements and updates, including a revised IT Roadmap, an upcoming redesign of Lehman’s homepage, highlights from the latest Tech Fee Committee, updates on self-service applications, IT security, and more.

Best wishes as the semester concludes and congratulations to all 2016 Lehman graduates!


IT Road Map

IT-StrategicPlanThe latest IT Road Map is now available on Lehman Connect. It includes highlights on IT’s mission, vision and strategy with updates on 2016/17 initiatives. Ongoing projects include working with Academic Affairs on an updated, user-friendly Course Catalog, enhancing Digital Measures to include faculty bios, and implementing a more powerful web content management system.  We are engaged with Schools and departments to support exciting new tech-enabled learning platforms, improving information available to students, streamlining processes, and much more.

The IT Division is driven by a dedicated staff and the principles of transparency, accountability, and service.  We are proud to be one of the few IT units to post key IT service metrics for our stakeholders. Find out more here.

Home Page Redesign

hp-redesignThe IT Division is excited to announce a draft update of the Lehman website homepage. Here is an advance preview of the re-design.  You will find that the new design reflects the familiar navigation of our current home page with a cleaner, more contemporary look. Design goals for the proposed home page include:

* A more visually engaging, less cluttered “flat” design with new roll-over menus. Flat design emphasizes usability with clean, open space, crisp edges, and two-dimensional graphics.
* A responsive design, where web pages are optimized for mobile devices, reflecting that more visitors are reaching the Lehman website using smart phones and tablets.

The new home page was designed in-house under the leadership of David Stevens, our Web Services Manager, and Rasun Williams, our Web Developer. We appreciate the input that came from students, faculty and staff from across the campus, including the Senate Library, Technology and Telecommunications Committee.

We welcome your feedback prior to the launch of the new home page in the fall. Please let us know your thoughts at

Technology Fee 2016/17

service-tech-feeThis year’s Student Technology Fee Committee was comprised of 14 student members and 14 faculty and staff representatives. Committee Members met for several engaging discussions over a two-month period to review recurring and new Tech Fee proposals.  Recommended proposals can be found here.  Thank you to all who participated in developing and reviewing proposals.

Lehman’s New Mobile App

mobile-appLehman Mobile Central allows students to find their current course schedules, grades and academic standing. Students, faculty, staff and visitors can access Lehman’s academic calendar, mobile library tools, phone directories, the campus map, campus life information, and more. The free mobile app is available at the App Store and on Google Play. The app is rated 4.7 (out of 5) on the Play Store – download it today!

Media Technology Online Reservations, TrackIT & IT Service Catalog

mtsFind this self-service equipment reservation tool through Lehman One Access. Simply log in to Lehman One Access and click on MTS Equipment Reservations to create, view or cancel equipment reservations, from video cameras to computer carts.

To ensure rapid resolution to user IT service requests, please use TrackIT, our self-service tool. This resource allows users to submit an IT service request online and check the status of submitted requests. To access the TrackIT Service Request portal, go to Lehman Connect.

In addition, our IT catalog of services is available online at the Lehman Connect IT site. You’ll find detailed information on the extensive portfolio of services offered by Information Technology.

Lehman One Access

Lehman-One-AccessA reminder for Lehman students, faculty and staff—Lehman One Access is available. This useful tool is a “password wallet” that facilitates single sign-on. It streamlines the login process to Blackboard, CUNYfirst, Lehman Connect and much more. You can also customize this resource to include personal social media sites, email, news feeds, etc.

Lehman One Access

IT Security – Protect Against Ransomware

email-phishingWe encourage the Lehman community to remain vigilant regarding the receipt of potentially malicious email. We are facing a new threat called Ransomware. Ransomware is a form of malware where an attacker encrypts or scrambles the victim’s data and demands payment for the decryption key. Ransomware spreads through e-mail attachments, infected programs and compromised websites.

If you are unsure of the authenticity of a link or an attachment, don’t click on it. Do not share any personal information, including passwords, with individuals or websites. If you have shared your password by accident, change it immediately by using the Lehman Password Manager, (go to ‘Login’ at the top of the Lehman home page). Lehman will never send a link asking you change your password or submit personal information. For more information and for a useful online IT security awareness course, see CUNY’s Information Security website.

Microsoft Systems Center/Casper Implementation

sys-centerTo keep up with the pace of technology change and new security threats, the IT Division continues to develop tools that improve the ability to respond to the changing needs of student, faculty and staff. This includes improving the efficiency, manageability and security of the campus technology environment. Microsoft Systems Center (for Windows) and the Casper Suite (for Macs) facilitate the automation of repeatable tasks, such as inventory management and delivering Operating System and application patches and updates. More information will be provided as these new tools are implemented.