2018/19 IT Roadmap

Information Technology: Deliver, Lead, InnovateDivisional presentations of the 2018/2019 IT roadmap were held during the spring semester for a variety of campus committees and groups. A special thanks to those attending these sessions and for contributing ideas and suggestions. The roadmap is available on the IT website.

Rewarding Excellence on the Way to Success!

Lehman BadgeLehman College has introduced a Digital Badges pilot, starting with fall 2017 Presidential Scholar and Dean’s List recipients. The Leonard Lief Library also issued two badges, and more are planned. Badges or micro-credentials represent verifiable, high quality, easy-to-share evidence of specific skills or competencies. Many organizations now recognize the power, purpose and potential of micro-credentials. This emerging method of representing achievement provides employers and others with a clear understanding of the skills and talents of our students. The pilot site can be found at the Digital Badges pilot site


Lightning Ideas

Discovering New Ideas and Hidden Talents!

Lighting Ideas is Lehman’s pilot for crowdsourcing. It is based on leveraging the wisdom of so many in our community who are willing to contribute ideas and suggestions. Lightning Ideas is designed as an active platform to engage the community in a conversation and move ideas to increasingly refined levels. Ideas are reviewed, evaluated and modified collectively. The system includes points for participating, whether commenting on ideas, voting for them, and for those who submit ideas. Lightning Ideas is available through Lehman One Access. Try it!

IT Applications Services has a New Director!

Deira PereyraWe are pleased to welcome Ms. Deira Pereyra to the IT team. Deira joined Lehman last year from Bronx Community College.  She describes herself as someone who loves numbers and has an unquenchable passion for data analysis. And she discovered this quite accidentally as a Lehman student taking a computer class on coding.  At IT, Deira manages the IT application services unit. The unit is composed of four main areas: Database Administration, Applications Development, Augmented Analytics, and Operations.  Welcome Deira!

Lehman 360

Lehman 360Lehman 360 is a new platform with the concept of providing the right data, at the right time, to those who need it to take action. VP Joseph Magdaleno recently highlighted its importance as a major step to connect our students on their journey to define their future. There is also a new video introducing what Lehman 360 is and how using it creates a real difference. Down load the Lehman app on the App Store or on Google Play, or use the desktop version found under ‘Login” on the Lehman home page. Find out more at: http://lehman.edu/itr/lehman-360.php

Student Technology Fee Update 2018/19

The Technology Fee Committee completed their meetings in April and recommendations were forwarded to the President and the University. The draft 2018/19 Tech Fee Plan can be viewed on our website at http://lehman.edu/itr/tech-fee-plan.php

This year, the tech fee process had some useful changes as a means to set realistic goals and gain additional input into the program. The communication structure and budgeting information arrived early so divisions were  better able to submit proposals. Special thanks to the Tech Fee Committee and especially to our student representatives.

Wireless Roaming in Campus Upper Tunnels

Most of Lehman’s underground tunnels now support wireless devices. This means you can now walk from Davis Hall to Gillett Hall and not have your wireless connection interrupted. In addition, there continues to be is continuous improvement in the wireless capability around the campus. Boosting wireless capabilities means that the campus community, with more and more wireless devices, can be supported without disruptions in service.

Blackboard Collaborate Ultra (BCU)

Image for Blackboard CollaboateBCU works similar is a great new tool aligned within the Blackboard environment. It’s great because it opens right in your browser, no need to install a separate application, and allows participation via a virtual whiteboard…so forget about those stationary whiteboards – now there are virtual ones!  Sessions can be recorded and shared if you missed the real thing, and it is ADA-compliant. Of course, there is screen sharing and other management features which allows for sharing screens, etc. So welcome to classrooms and conference rooms in the cloud!

Apple Bites at a Glance

One of the IT division’s 2017/2018 initiatives was to implement tools to enable more than 1,000 of Lehman’s personal computers to receive automated services including software updates and patches. The college’s Mac systems were not originally included in this goal. However, today almost 1,100 Macs are clients of JAMF Pro. This suite provides central management of Macs and facilitates encryption using the built-in Mac OS program called FileVault. JAMF also allows for automatic updates of patches and updates to keep MAC systems current.

The Telephony Upgrade

The campus wide telephony upgrade which included the migration to a new hardware and software environment was successfully completed on March 30, 2018, representing the next generation in Lehman telecommunications. This comprehensive project included infrastructure changes through the addition of cabling and switches. The success of the telephony upgrade also depended on the ability of IT to prepare and transition customers to the new voicemail system. Thanks to the efforts of the Networking and Help Desk staff, our customers experienced a supportive and smooth transition. Another successful project.  Congratulations, team!

The 50th Anniversary of Lehman College Special Events

This occasion of Lehman’s 50th anniversary is being celebrated by year-long special events and activities. While units throughout the college are involved in this wonderful moment in our history, several IT units have contributed to this celebration in their own special way.  We would like to acknowledge three units that are providing support with impressive results: The Multimedia Center team (team leader Brendan McGibney), the Web team (team leader David Stevens), and Media Technology Services (team leader Migdio Dominguez). Thank you for your outstanding support and service!

IT Staff Insights

Our greatest natural resource is not the sum of our individual technical skills. It is the uniqueness of our talented staff. Here we present short stories about a few important people who strive to embody our motto to Deliver, Lead & Innovate.

Handal Abdelrahim, Media Technology Services

Handal is proud he is a Sagittarius. And with good reason, this sign has the definitive characteristic of always seeking to study and learn new things. Handal is naturally enthusiastic, optimistic and inquisitive. As a firm Bronx supporter, he loves the Yankees, teaching and creating videos. A digital film school graduate, Handal is always willing to help our faculty and staff, makingHandal a real asset to MTS. He is involved in the full spectrum of Media Technology Services activities and has a passion for creativity from:

* Assisting faculty with making films/documentaries including one related to men in prison.
* Assisting with the 200+ events handled by MTS annually.
* Providing customer service assistance at the MTS front desk.
* Assisting with smart classroom renovations and work requests.

One of Handal’s Experiment to Learn (E2L) projects is to build a smart classroom single-handedly and provide suggestions on how to improve classroom technology.

Magda Soto, MMC Facility Coordinator

The name Magda has several origins. One derivation of her name means praiseworthy – quite a fitting description for this competent, practical and high-achieving individual. A graduate of Lehman College in Journalism and Communications, I sat down with this dynamic, energetic and supportive personality to understand what makes Magda such an asset to the outstanding team at the Multimedia Center (MMC). Magda’s work responsibilities are as comprehensive as her bright smile and these include:

* Management of day to day operations for the Multimedia Center.
* Production, videography, photography & sound aspects.
* Creating and maintaining relevant calendars of events and classes for the MMC.
* Reserving MMC spaces and assisting with special events.

Elkin Urrea, Data & Web Applications Analyst

Elkin was born under the sign of Capricorn. These individuals have very high standards for achievement and are distinguished by their honesty, dedication and perseverance for excellence. And these traits are perfectly personified in Elkin. A Ph.D. gradute in Electrical Engineering from the CUNY Graduate Center, he worked and studied at the same time. Elkin is involved with designing, coding, testing, implementating and the maintaining of Lehman-produced applications.His accomlishments and interests are:

* One of the original initiators of the Bronx EdTech Conference at Hostos College.
* A frequent presenter at CUNY IT Conferences.
* Winner of 2016 and 2017 CUNY IT Awards for automation initiatives.
* A CUNY community leader and a maverick for new ideas.
* A top soccer player Wednesdays at the Old Gym Building.
* Writer and publisher of academic papers.

I asked him why not become a faculty member and he remarked, “my passion is for coding” and this translates itself in all the applications he produces – and our good fortune to have this talented staff member!

Sharanjit Sahi, Web Developer & Business Analyst

Sharanjit was born under the sign of Aries. The characterisitics of Aries are: strength, courage, determination, confidence, enthusiasm, optimism, honesty and an implacable passion for their work. Of course, these qualities are in abundance in Sharanjit. She carefully explained to me about what goes on behind the scenes of creating those beautiful yet functional web pages that the web team at Lehman are famous for producing. Our Lehman web pages represent an important way to communicate to our community and the world. She is very knowledgeable and excited about a new CMS (Content Management System) set to launch web development into the next generation of management and uniformity. The new CMS will make it easier for our customers to manage their web pages and content. Yet this is only possible because of the careful planning, preparation and execution of the web team. Sharanjit is also a buisness analyst, a central point of contact for our customers, listening to their needs, advising of the best solutions, preparing the suitable web design, making modifications and supporting the maintenance of sites.

Like many of her peers, Sharanjit is a full-time working mom, yet she finds time to stay fit. Her favorite exercises are the elliptical machine and the stairmaster.

Dr. Joseph Medved, Director IT Application Security

Joseph Medved has his Ph.D. in Computer Science from the Moscow Institute of Technology in Russia. He has worked for over twenty-eight years at Lehman College. His distinguished career began in 1969 right after he was born…not really…yet his youthful outlook and adaptability were evident during our afternoon conversation. As a leader he is always researching, thinking, planning and creating. What is he researching? Methods for increasing the awareness and understanding of application security among our customers. What is he thinking? About data governance, teaching others about the best practices involved in developing a governance framework, and about encryption, how to protect non-public information. What is he planning and preparing…like most of Lehman’s managers a lot of things at once. One of them is updating the cybersecurity site for Lehman College to include the most current events. And preparing to speadhead a campaign to both increase customer awareness and understanding of cybersecuirty. And what is he creating, a safer more secure IT experience for our customers.

Where are We Now

with Russell Taylor

The Greek philosopher, Socrates, differentiated himself from others by focusing on how people should behave. Russell Taylor is our IT sage though his interest is in how technology behaves and why. Recently, Russell was quietly involved in an IT Experiment to Learn (E2L) initiative regarding Bitlocker, an encryption tool for personal computers. Using the scientific method to conduct his experiment, the problem was defined as why Bitlocker encrypted newer 64 bit computers and, at times, faltered with older 32 bit machines. His quest for knowledge continued and the problem was solved by turning-on a chip nestled in the computer. The IT division thrives through continuous exploration, discovery and sharing of new findings.

Help Desk Part-Time Staff

The part-time staff of the Help Desk is an integral part of IT service delivery at Lehman College. These talented, trained Lehman students and graduates are described as the face of IT, interacting daily with our students, faculty and staff. Amicable, patient and professional summarizes their demeanor. Ever ready to assist, their duties include informing and solving everyday IT issues at the Computer Center and campus wide. In the picture, supervisor Maria Garcia second from left, is flanked by a small sample of the part-time Help Desk assistants.Frequently requested help from customers include:

* E-mail, how to access accounts & reset passwords
* Printing assistance
* How to use MS Office
* Where do I find this…on campus
* Assistance with setting-up Wi-Fi on devices
* CUNYfirst questions
* Basic help with Blackboard and just about any other IT question you could think of…

Diane Morgante added the front desk received a new card reader designed to scan digital student IDs on Lehman 360. Add this to the LehmanQ pilot being conducted with the Help Desk. So let’s review the equation: Great Staff + Digital IDs on Lehman 360 + LehmanQ = Faster & Better Service. This explains why there are so many smiles in the picture. IT is seeking to understand customer needs, expectations, and perspectives and we work to deliver effective solutions with a smile!