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A Word from the Editor, Sonia A. Rai


Thanks for reading the IT Spring 2019 Newsletter. We hope that you find the content informative. Congratulations to all 2019 graduates, and best wishes for a wonderful summer.

Please send your comments and suggestions to sonia.rai@lehman.cuny.edu

LehmanQ Student Mobile Scheduling System Expands


Lehman Q logo There is a proverb which states that “lost time is never found again.” However, LehmanQ helps students effectively manage their time. There were successful pilots involving the Office of Financial Aid and the Carman IT Help Desk which received rave reviews. Due to this success, the IT Division has worked with the Bursar’s Office and the Office of Admissions to extend the benefits of this time saving tool. What’s great about LehmanQ is instead of joining physical lines and waiting to be served, Lehman students are now able to connect to a variety of virtual queues using their mobile phones or a kiosk positioned conveniently near designated offices.

Once students join a queue, a series of alerts are sent informing them of their position in the queue and when it’s time to be served. Students are able to attend to other important tasks rather than simply wait in lines. As expected, the “Q” is set to extend its reach and benefits to other administrative and academic departments in the next academic year.

Faculty Dashboard with Lehman360



Faculty Dashboard

After adding the evaluation of teaching and learning for students and an electronic evaluation of transfer course equivalencies, among other new features, Lehman 360 has added a new Faculty Dashboard to offer a central area for key administrative tasks. Features include:


1) A listing of pending forms and electronic requests and their status, such as those for submitting grades, workload reports, text book information, and more.

2) Easy access to teaching schedules, class rosters, and early alert information. The roster section has been enhanced to provide new information and enable ease of access to message students for schedule changes, advising, and other purposes.

3) Links to useful resources, including the administrative calendar, along with the ability for Chairs to view and add information, resources, and send reminders.

4) Digital ID cards – this popular feature now allows faculty to access their college ID or borrow library books with mobile phones.

You can access Lehman 360 through the Lehman mobile app, which can be downloaded on the App Store or on Google Play. You can also find Lehman 360 on the home page of the website by clicking on “Login” from the top navigation bar. Login with your firstname.lastname and your wi-fi password.

Electronic Transfer Course Evaluation (eTCE)


Elkin Urrea Elkin Urrea (pictured left) continues
to collaborate and work to create ingenious solutions which add convenience and
save time. The latest partnership with the Office of Admissions and Academic
Affairs is called the electronic Transfer Course Evaluation or eTCE. This
system replaces a paper form, which equates most transfer student credits to
Lehman equivalents.

The process of transferring from another college creates challenges for students, departmental advisors, and the Office of Admissions. For example, if a student completed Spanish 102 at a college in Connecticut, what is this course equivalent to at Lehman? This can become especially time consuming if there are courses for which equivalency rules do not exist. In the past, transfer students would have to physically go to each department to obtain the equivalency review. The eTCE system, part of Lehman 360, builds on the collaboration between Admissions and academic departments. Automated scripts run daily to identify courses that require equating and e-mail alerts are automatically sent to advisors regarding courses that require review. Admissions receives the equated information which allows the office to enter new rules into CUNYfirst. The eTCE system speeds a complex process, enhances collaboration, and builds partnerships to propel student success.

Commencement and the MMC Team


MMC Team The Lehman College Commencement ceremony is set for Thursday, May 30th, 2019. It is the biggest celebration on campus all year, and the event is highly anticipated because this will be the largest graduating class in the history of the College. The Multimedia Center team, headed by Brendan McGibney, will be right there ensuring the event is flawless, as always. With colleagues from BronxNet and Media Technology Services, this highly talented team of artists and technologists provide stunning photography and videography plus audio/ visual support to commemorate such milestone events. Their work supports this important events and highlites Lehman as a conduit for social mobility and a paradigm of excellence.

Calling Campaign Day


Calling Campaign Day occurred on
Friday, May 3, 2019. The purpose of this campaign, under the leadership of the
enrollment management division, was to assist current Lehman students with
holds on their registration. What was special about this campaign was the
collaborative, cross divisional support network and intense dedication to
assist students with their registration needs. The success of the IT division
hinges in the ability to collaborate and build meaningful partnerships both
internally and externally and foster a student-centered, supportive environment

Special kudos to IT participants Nelly Califano, Maria de la Torre, Angelica Martinez, John Dono, Roni Safiul, Ariel Maduro and Naima Islam for their support of this initiative.

Bronx EdTech Showcase 2019



The
Bronx EdTech Showcase is a collaboration among three CUNY colleges: Lehman,
Hostos Community College, and Bronx Community College to showcase the latest
innovations in educational technologies. This year’s conference was hosted by
Lehman and the theme was: “Sustainable
Innovation: Turning Fads into Forevers.”

One of the presentations was: Lehman 360 Student Relationship Management Hub and featured Deira Pereyra, Ron Bergmann, Edi Ruiz and Elkin Urrea from Information Technology.

To learn more about the conference and participate next year, please go to:

http://CUNY.is/bronxedtech

Software Center Offering Support, Flexibility and Protection


Software Center enables Windows users to install selected software on their own devices while on campus. It is a Microsoft product and is part of the System Center package. What’s great about Software Center is it allows users to easily install a variety of licensed software, updates, and plug-ins on their own computers without having to contact IT for assistance. This provides customers with flexibility regarding when to install programs, updates and patches. In addition to saving time, Software Center provides central management of specific IT services and this translates into more effective and efficient service delivery. For example, if you still run Windows 7, you are now able to upgrade your operating system hassle free through SC. For more information please click on the link below:
http://www.lehman.edu/itr/software-center.php

And for a complete list of IT Service on the web, please click on the link below:
http://www.lehman.edu/itr/index.php

Introducing David Ling!


David Ling The IT Division is pleased to
announce that David Ling has joined the Application Development Services team
as  Senior Application Architect &
Database Administrator. David will add expertise to an impressive team doing great work. He brings more than 20 years of CUNY IT experience, most recently at Bronx Community College. His extensive knowledge of CUNY systems and experience with architecting large-scale applications and databases makes him an important addition to the college. On the personal side, David brings a bright, sunny smile, a warm demeanor, and incisive analytical skills to the Lehman family. Please join us in welcoming David!

Thank You, Vice President José Magdaleno


The Lehman College Information Technology Division congratulates Vice President José Magdaleno on his retirement. His steadfast support for Lehman’s students has been extraordinary and we have valued his professionalism, wisdom, and friendship. Congratulations and thank you for your service to Lehman and to CUNY!

Student Technology Fee Committee


The Student Technology Fee process for
identifying and prioritizing Lehman’s proposals for 2019-2020 Academic
Year has concluded and recommendations will be reviewed and posted on
the Lehman website soon. 
Special thanks to all who submitted a proposal, and to our committee
members, especially student representatives, faculty members, and
administrators.

Coming Soon!


The college is working with CUNY Central to migrate faculty and staff email to the cloud. This will enable greater collaboration and facilitate Lehman’s digital transformation.  Look for more information in our next edition of the IT newsletter.

Division of Information Technology Newsletter – Fall 2018


 

Volume 3, December 2018

 

Sonia A. Rai, Editor-at-Large

 

New LehmanQ Scheduling System


The IT and Student Affairs Divisions have implemented a new appointment scheduling/queue management system called LehmanQ. The purpose of this system is to reduce student wait times in lines at the Financial Aid office and the IT Help Desk, located in Carman Hall. Students are able to join virtual queues online via their mobile phones or at an on-site kiosk. The system alerts students about the status of their position in the queue and sends reminders before designated appointment times. Student surveys reveal high rates of satisfaction, an indication that the new system has saved time. Over the next semester, this system will be extended to other areas of the campus, including the Admissions and Bursar’s offices. Please see http://www.lehman.edu/itr/lehmanq for more information.

Online ID Photo Submission


Online photo submissions for Lehman College student ID cards represent another measure to reduce customer wait times. New students have a new online option available, sending their photos for Lehman ID cards directly to the Public Safety office for processing. ID cards are reviewed, printed and available for pick-up on scheduled days so cards are conveniently ready when students arrive on campus.   We expect that this system will be extended for new faculty and staff over the next semester. The new photo submission system was developed at the request of the late Vice President Vincent Clark, who always sought ways to increase efficiency, improve the student experience and aspire to excellence.

Lehman 360- Latest Updates


Lehman One Access is now integrated into Lehman 360. The result is that both CUNY and Lehman systems are accessible in one place under the “My Apps” section of Lehman 360.  The goal of L360 is to create a seamless experience for students, faculty and staff.  One reviewer on the Google Play Store said, “Great app!  All the things I need to know in one place!”

Digital ID Cards on Lehman 360


Digital ID cards for students are now available on Lehman 360. These “digital” ID cards can be scanned at several college facilities, including the Library (where you can also check out books with the Library ID), the IT Open Center, Campus Life, APEX and the Multimedia Center.  As an added security measure, the IDs have a date and time stamp on the top of the ID rotating in different colors. Download the Lehman mobile app today from the App Store or on Google Play.

Early Alerts Pilot/Lehman 360


An Early Alerts pilot has been launched this semester for students and faculty in the Freshman College. In addition, there is a new feature focusing on the Student Evaluation of Teaching and Learning. Both features are part of the evolution of L360 as a holistic platform for all things Lehman!

Campus Wireless Continues to Expand


To accommodate increased demand, the IT division continues to add wireless access points in campus classrooms, offices, campus tunnels and other areas. The addition of access points increases wireless signal visibility and improves the network performance for our community. Please let us know if there are areas which require increased coverage.

Phishing and Cyber Security News


The IT division recommends increased vigilance as we face an increase of phishing and “impersonation” scams, especially during the holiday season. We encourage the Lehman community to approach all unsolicited offers and communications with caution. Review the address of the email address of senders, especially those that appear to be people you know.  Do not follow unsolicited links or download attachments from unknown sources. Common scams when browsing online during the holiday season include e-cards, pop-up ads and coupons, to name a few. These usually include infected attachments or links to malware (malicious code). Be careful, be aware and be smart! The following themes were highlighted during October’s National Cyber Security Awareness month:

  • Week 1 – Make Your Home a Haven for Online Safety
  • Week 2 – Educating for a Rewarding Career in Cyber Security
  • Week 3 – Your Part in Ensuring Online Safety at Work
  • Week 4 – Safeguarding the Nation’s Critical Infrastructure

On October 31st. there was a cyber security Halloween stand in the Open Center. Please visit our Cyber security Website for more information at:
https://itsecurity.lehman.edu  Below are pictures from the Halloween Cyber Security Event in the Open Center:

Apple News/Farewell to Mike Shur


In October, Apple released its latest Mac operating system, known as Mojave. This operating system is designed for Mac desktops and laptops manufactured after 2012.

The IT Division has tested Mojave and approved its compatibility with the general Lehman College environment, including CUNY and Lehman applications, Microsoft Office products and printers, such as the networked Xerox printers. According to initial test results all current Adobe Creative Cloud applications are compatible with Mojave, although there are a few minor bugs. However, older Adobe software may not be compatible.

Specialty software often requires assessment on an individual basis. For example, IBM SPSS Statistics 25, along with its fix packs, and the upcoming SPSS Statistics main release will run on Mojave; however no other SPSS releases will be officially supported. If Mojave clears all testing criteria and you should have questions regarding the compatibility of particular specialty software, then please feel free to contact us or check with the specific vendor of your software product.

Apple IOS devices will soon have the ability to use a self-service module through JAMF, which is similar to Software Center. This module enables users to download and install available software and updates. Currently, this software option in the testing phase and is expected to be available next semester.  This is another way we are expanding the variety of options for our customers!

Authentication between Apple devices and Microsoft active directory is currently being tested using a software tool called NOMAD. This software will communicate with Microsoft and allow authentication for users through active directory. It provides the convenience of single sign-on without actually binding Mac computers to the AD. Incidentally, NOMAD stands for No More AD and its mascot, the caribou, is the most nomadic mammal on earth!

Best wishes for a happy upcoming retirement to Lead Apple Technician, Michael Shur. An avid and talented photographer, guesses are he will take his creative genius to new heights in this area. Thank you, Mike, for your years of service to Lehman College!